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Have questions? First, please read our FAQ to see if your question has been answered. If it hasn't, then for the fastest response, please direct your email to the right team:
1. For questions about Church entries and Scoring, please email our Congregations Team.
2. For questions about Verified Clear churches and surveys, please email our VC Survey team.
3. For all other emails, please use the contact box below.
We take into account: public information available on church’s website, denomination’s website, and pastor’s statements (including social media).
We do not take into account: stories submitted by people, news articles, offline PDFs, etc.
That said, we do regularly link to the latter category of information (e.g. stories, news, PDF’s) in church entries, even if it doesn’t affect the church’s score. Feel free to email us with a story that you want to publish on our blog; we do not publish anonymous submissions.
Clear scores are given to churches whose policies can be easily found on their websites’ primary pages (e.g. About, Beliefs). The language in the policies is clear and contains all necessary information.
Unclear scores are given to churches whose policies are difficult to find on their websites (e.g. located in sermon archives, blogs). The language in the policies may also be unclear.
Undisclosed scores are given to churches whose websites provide inconclusive evidence as to the churches’ policies.
For more detail, see our Score Definitions page. Please note that we score Women in Leadership policy a bit differently than LGBTQ policy as we factor into account gender representation on leadership teams. Why? Because personnel is policy (H/T @BroderickGreer). Representation is essential.
All scores, except for “Verified Clear,” are assigned to churches by our volunteers based on our scoring definitions and publicly available information online. The “Verified Clear” score is the highest and best score a church can receive. It is also the only score that a church obtains by proactively self-disclosing its policies through our Verified Clear survey, which is sent to all churches that have been scored in our database. If you're a pastor at a church, email us to receive the survey.
That’s great news! Take a look at our Scoring Definitions, to begin with, to understand the difference between Clear and Unclear websites. Then, read our Church Clarity resource PDF, “How to be clear: For Church leaders.” You can also email us to receive our Verified Clear survey so you can obtain the highest score available on our database.
Each church submission undergoes three levels of review and verification by our volunteer team so it takes up to 2 weeks for each submission to be processed. If you want to confirm your submission is in our database, email us. If you’re interested in joining our volunteer team, first register to be Verified Clear as an individual.
You can also inquire about purchasing Clarity Credits in order to accelerate the processing speed of your submissions through our pipeline. Simply go to our contribute page or email us for more information.
This means that the church is being processed but it is not published yet.. Typically it takes a few weeks to be scored. If you’re interested in joining our volunteer team, go here to first register as a Verified Clear individual.
NO. Some people assume that our database exists to point LGBT people to LGBT-affirming churches, for instance, or to warn them about non-affirming churches. Although this is a common byproduct of our public database, it is actually not our primary goal. If that was so, then we would certainly enable people to post “personal reviews” of their experiences in churches, much in the way that Yelp does. But we don’t.
Our goal is to score churches for how clearly they communicate their actively enforced policies. It is a “communication” score above anything else. We cannot score based on the “reality of what happens in their congregations,” but rather based on their online presence. That is why we confine our scope purely to any online evidence available on a church’s website, on its denomination’s or network’s website, and any pastor statements.
We sometimes get emails from pastors and congregants telling us that the score we’ve given to a church does not accurately reflect what happens in their church. We always respond by saying, “That’s good to know; please update your website so that this information is publicly available and also consider becoming Verified Clear; we’d love to update your score.” Or, “Please provide us with online evidence of what you’re talking about on the church or denomination website, and we’d love to update the score.”
Why do we do this? Our goal is to motivate churches to become clear on their websites because that is presently the most visible advertisement to the public. Clarity is reasonable on your website. Sometimes this helps people find churches that are aligned with their values -- that’s great, but that is not our primary goal.
Why do we strongly believe that policies should be on websites? Great question. We have an answer for that in our FAQ.